Overview

Ethics & Transparency

Through our unwavering commitment to ethics and transparency, we earn the trust and confidence of our stakeholders.

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GOING BEYOND REQUIREMENTS IN CORPORATE DISCLOSURE TO BUILD TRUST WITH OUR STAKEHOLDERS

We aspire to be open and transparent about how we operate in order to earn and retain the trust and confidence of our customers, employees, shareholders and other important stakeholders. We do this by proactively providing nonproprietary information about our business and how we operate, helping stakeholders to make informed decisions about our company and products.

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PROMOTING STRUCTURAL ACCOUNTABILITY THROUGHOUT OUR COMPANY

We take a long-term perspective on shareholder value that takes into account our company’s relationship with society as a whole, and the interests of our many diverse stakeholders. Our Social Business Investment Council, comprising senior representatives of each major division of the company, provides executive-level oversight and guidance on corporate responsibility matters.

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ENHANCING OUR BUSINESS PERFORMANCE THROUGH DIVERSITY AND INCLUSION

Our business partners are identified, qualified and managed through a robust sourcing-management process that integrates supplier diversity principles at each stage. We aspire to create strategic, sustainable relationships and achieve $1B of tier-one spend with diverse suppliers, inclusive of minority-owned, women-owned, veteran-owned, LGBT-owned and disability-owned business enterprises.

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Ethics & Transparency At-a-Glance

Ethics & Transparency and the UN Sustainable Development Goals (SDG)

The interactive graphic below indicates which SDGs we are addressing with regard to our Ethics & Transparency efforts. Hovering over the icons will give you a description of the goal, with links to more information.

For a list of all of the global goals which our company is working toward, and a directory of pages with our related initiatives and performance data, please visit our Sustainable Development Goals page.

Key Performance Indicators
20112012201320142015
Employees trained on our Code of Conduct90%92%99%99%99%
Substantiated allegations to concerns/issues raised65%60%58%60%58%
Reported concerns regarding privacy practices, breaches of privacy, and losses of personal data and devices that were substantiated168%23%26%18%96%
1 Privacy concerns include all concerns escalated to our Privacy Office about the company’s privacy practices. Substantiated concerns are those that are determined to be inconsistent with our privacy standards or that involve the loss of, theft of or unauthorized access to personal data.

We know that doctors and patients look to us to provide accurate and balanced information about our products. We adhere to strict ethical sales and marketing practices in all of our businesses.

We believe in the dignity of every human being and in respecting individual rights. Our policies and processes, including our Human Rights Policy and our Code of Conduct, affirm our commitment to scientific excellence, ethics and integrity.

We believe that trust is a core privacy value and essential to our corporate mission to discover, develop and provide innovative products and services that save and improve lives around the world.

FOR MORE INFORMATION ON ETHICS & TRANSPARENCY