The foundation of our strategy is our unwavering commitment to values and integrity.
All employees are expected to behave ethically and in compliance with our Code of Conduct and policies. The Code of Conduct, called Our Values and Standards, is the foundation of our company’s ethics and compliance program.
We believe ethics and compliance training is an important part of creating a strong culture. The Global Compliance Training Series (GCTS) portfolio of required fundamental courses helps build awareness of the company’s Code of Conduct, policies and legal and regulatory requirements applicable to our business. The GCTS courses are mandatory for targeted employees.
We aspire to be the most trusted healthcare company in the world. Our values and standards are an essential part of how we build trust and confidence with customers, partners, employees, the general public and other stakeholders. We’re working every day to earn trust by engaging audiences on all sides of the issues that matter, and by going beyond mandatory disclosure to proactively communicate key information in greater detail.
We disclose information through a variety of mechanisms, including our financial and corporate responsibility reporting, participation in voluntary efforts such as CDP, through the media, and through one-on-one stakeholder discussions.
KEY PERFORMANCE INDICATORS
|Employees trained on our Code of Conduct||90%||92%||99%||99%|
|Substantiated allegations to concerns/issues raised||65%||60%||58%||60%|
|Reported concerns regarding privacy practices, breaches of privacy, and losses of personal data and devices that were substantiated1||68%||23%||26%||18%|
|1 Privacy concerns include all concerns escalated to our Privacy Office about the company’s privacy practices. Substantiated concerns are those that are determined to be inconsistent with our privacy standards or that involve the loss of, theft of or unauthorized access to personal data.|