Read about our response to COVID-19

Supporting Our Communities

We aspire to have a positive effect on the communities in which we operate worldwide.



We recognize that our success depends in large part on our relationships and interactions with local communities, including elected officials, business and community leaders, charitable organizations, neighbors, educators, local media and our own employees.

We rely on local communities not only for our workforce, but also for some of our suppliers and for our ability to do business. Through ongoing engagement and dialogue, we work to understand the concerns and needs of our communities, and we seek to respond by addressing local challenges in ways that build stronger communities and support the sustainability of our business.

We contribute to local communities through direct and indirect economic contributions, such as employment, training, support of local suppliers, local R&D and paying taxes, and we manage the impact we have on communities by ensuring confidence in our environmental and safety performance and by respecting human rights.

Our community engagement programs aim to strengthen communities where our employees live and work by helping address critical health needs and selected social issues.


Neighbor of Choice

Our Neighbor of Choice (NOC) community grant program supports the work of local nonprofit organizations that strive to improve people’s quality of life and to preserve the environment in communities in which we have a presence.

Managed by our company’s Office of Corporate Responsibility, the NOC program fosters partnerships with local nonprofit organizations whose mission is to promote the well-being of community residents.

We provide financial resources, enhanced by employee volunteerism, to support community programs that aim to improve health care quality and increase access to care for underserved populations in the areas of Alzheimer’s disease, cancer, diabetes, HIV/AIDS and maternal health.

We also strive to reduce health disparities, strengthen local health system capacity and protect the environmental health of local communities, demonstrating our commitment to advancing the UN Sustainable Development Goals.

Throughout 2018, our company invited nonprofit organizations in 19 communities in which we have a major presence to apply for funding support. Factors that determine our local sites’ participation in the NOC program include whether we have a major presence, the number of employees at the site, and community need.

In 2018, we expanded support to include the community around Menuma, Japan and South San Francisco, California, U.S. In 2019, we will continue to deepen support in these communities through additional program funding.

Two examples of projects supported through the Neighbor of Choice program in 2018 include:

The Arc of San Francisco
Our Foundation provided a $25,000 grant in support of the Arc’s Health Advocacy: Health Matters program. Health Advocacy Services serves adults with intellectual and developmental disabilities, ages 22 and over, living in the following communities of California: San Francisco, San Mateo and Marin County.

The Arc reported an increase in the number of clients engaged in Health Advocacy Services from 130 to 144 between July 2018 and April 2019 and has a current waitlist of 20 additional clients whose immediate health needs could be improved from specialized health care management from an Arc health advocate.

The advocates helped clients by providing support at medical appointments and follow-through, as well as education on prediabetes self-management strategies. The Arc also provides training services and from July 2018 to April 2019, served approximately 30 caregivers of clients with diabetes.

Association for Considering Environment in Kumagaya (ACEK)
In 2018, our company supported the Japanese nonprofit Association for Considering Environment in Kumagaya (ACEK) and its Natural Environment Conservation Activities in Kumagaya, Saitama program. This initiative helped to advance efforts to maintain the natural environment by improving understanding and awareness of environmental issues through various conservation activities.  The project had several components:

  • Water quality testing of the Arakawa River and Tonegawa River water systems
  • An activity with local school children to study the river environment and living organisms
  • Arakawa River clean-up efforts

As of May 2019, ACEK had completed the first study tour of the Wada-Yoshino river with local school children and, in a separate event, collected 785kg of garbage along the Arakawa River.

The Children’s Inn at NIH

Our company’s partnership with The Children’s Inn at NIH spans more than 25 years. Our company and Foundation provided $7.4 million for the initial construction and expansion of The Children’s Inn at the National Institutes of Health (NIH) in Bethesda, Maryland. The Inn provides seriously ill children involved in treatment at the NIH a place to call home.

Most children who come to the NIH for treatment are facing life-threatening illnesses that resist conventional therapy. Since its opening in 1990, The Inn has hosted more than 14,700 children from all over the U.S. and from more than 94 other countries. Our Foundation helps cover The Inn’s operating costs, and employees also have generously supported The Inn through personal contributions as part of our company’s Partnership for Giving (P4G) program.

Since 2009, our Foundation has committed $10 million to support the establishment and operations of a transitional home adjacent to the NIH campus, called The Woodmont House. This home accommodated up to five families at a time when their children were no longer in the acute phases of illness, yet still required treatment at the NIH Clinical Center.

In February 2018, The Inn sold The Woodmont House. Proceeds from the sale are being used to support the renovation of the NIH-owned The Quarters, a duplex house on the NIH campus. The Quarters will accommodate up to six families, and The Inn expects that this housing will be used primarily for its young adult residents up to age 30. The Inn anticipates having a master facility plan for The Quarters by December 2019.

Disaster relief

Our company is committed to supporting communities around the world that are affected by natural disasters. We provide disaster relief assistance through cash and product donations during major disasters and support efforts in disaster preparedness and recovery.

Through our disaster relief efforts, we aim to respond in a timely, coordinated manner to meet the immediate needs of affected communities, to provide ongoing assistance through recovery (as needed) and to support preparedness efforts as appropriate.

It is our practice to base our response on the assessment of need by local authorities and/or humanitarian relief agencies.

Where appropriate, and in consultation with local management, our company may donate medicines and vaccines through the disaster and emergency relief component of our Medical Outreach Program.  In major disaster situations, donations of our medicines may be made directly by a local subsidiary or manufacturing facility.

Through support of our philanthropic partner organizations, our company has provided aid to individuals and families impacted by the humanitarian crises that occurred throughout the year, some of which are described below.

  • Hurricanes Florence, Michael and Lane, affecting Hawaii, the Florida Panhandle and the Southeastern United States, brought historic amounts of rainfall, catastrophic flooding and record high winds that resulted in numerous deaths and widespread destruction.
  • The 2018 wildfire season in California saw a total of 7,983 fires burning an area of 1,824,505 acres—including the Camp Fire, which has become California’s deadliest and most destructive wildfire on record.
  • The worst monsoon flooding in a century occurred in Kerala, India, in August 2018, resulting in more than one million displaced individuals and more than 400 reported deaths.
  • In September, Indonesia’s Central Sulawesi Province was struck by a 7.5 magnitude earthquake that triggered a tsunami and landslides causing widespread destruction, affecting more than 1.5 million people and resulting in more than 2,000 deaths.
  • Typhoon Yutu made landfall across Tinian and Saipan in the Northern Mariana Islands, in October 2018, causing catastrophic damage to infrastructure before moving on to impact the Philippines (Typhoon Rosita).

Disaster preparedness

Our company is a long-standing member of the American Red Cross Annual Disaster Giving Program (ADGP). In 2018, our company’s Foundation renewed our pledge to donate $2.4 million over four years to support the ADGP and to help ensure that the Red Cross can be on the scene of a disaster as quickly as possible and to work with local agencies to deliver assistance immediately across affected areas in the U.S. and globally.

In addition to our ongoing support of the American Red Cross, our company’s Foundation provided a $250,000 grant to support CancerCare’s Disaster Response Program to help address patient needs by providing access to comprehensive support services that will enable patients to continue their prescribed treatment plans and provide them with referrals to needed supportive services.

Our company also donated products to support MAP International’s Medical Mission Packs and Direct Relief’s Hurricane Preparedness Packs, which include prepositioned supplies that are ready for responders to use in emergencies at a moment’s notice.


COMMUNITY CONTRIBUTIONS2014 2015 2016 2017 2018
Art$729,325 $735,000 $608,000 $616,000 $663,500
Civic$1,350,950 $135,375 $11,500 $16,190 $445,430
Education$923,465 $586,277 $600,263 $690,864 $696,170
Environment $148,665 $123,144 $392,422 $346,500 $287,566
Human Health Services$1,941,185 $2,690,459 $2,721,534 $7,102,636 $3,632,776
TOTAL $5,093,590 $4,270,255 $4,333,719 $8,756,000 $5,725,442
DISASTER RELIEF2014 2015 2016 2017 2018
Total giving value of disaster relief contributions (cash and products, in millions)$10.0 $5.6 $13.4 $23.9 $10.2
NEIGHBOR OF CHOICE2014 2015 2016 2017 2018
Amount contributed (in millions)1 $2.2 $2.5 $3.1 $3.1 $3.1
Number of people reached globally2 NA NA NA 221,328 191,138
Number of employees who volunteered with grantees2 NA NA NA 2,511 2,299
NA: Not Available.
1 Data include funding provided through the Office of Corporate Responsibility and our company’s Foundation. Additional funding is provided through local U.S. sites and our company sites outside the United States that we do not track centrally.
2 Beginning in 2017, we estimate the number of beneficiaries receiving funding through the NOC program and the number of employees who volunteered with NOC grantees.