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Performance Data

Below are key performance indicators (KPIs) for each of our four focus areas (Access to Health, Employees, Environmental Sustainability, and Ethics & Values), as well as links to the performance data tables found throughout this site.



These KPIs serve as baseline measurements for our corporate responsibility activities, are measured globally unless otherwise noted, and cover all of our business units with the exception of joint ventures.

Our Purpose

Performance data

Access to Health

Key Performance Indicators (KPIs)

Research & Development2014 2015 2016 2017 2018
Top 20 global burdens of disease addressed by our products and pipeline188% 88% 88% 88% 88%
GCP/PV inspections by regulatory agencies of the company or clinical trial investigators that led to significant fines, penalties, warning letters or product seizures20 0 0 0
Established significant external licenses and collaborations335 64 57 55 64
Narrative of compounds provided to product-development partnerships4 Online
Manufacturing & Supply2014 2015 2016 2017 2018
Annual percentage of units manufactured/sold and recalled during a given year (recall rate globally)5, 60.22% 0.07% 0.01% 0.01% 0.14%
Number of local and regional manufacturing partnerships to enable access104 179 179 153 144
Number of products available through local and regional partnerships7499 1,157 941 765 700
Product Registration2014 2015 2016 2017 2018
New product and device registrations (annual) 8, 9, 10176 156 143 143 124
Products submitted that have achieved WHO prequalification11 11 11 13 13
Product Pricing2014 2015 2016 2017 2018
Number of products that are supported with differential pricing11, 1235 35 40 42 42
Number of countries where inter- and/or intra-country pricing has been implemented13114 121 123 125 128
Investment in patient- and provider-education programs (in millions)$52 $80 $80 $90 $115
NOTE: Year-over-year differential pricing performance metrics can be impacted based on the timing of local-market or third-party contract renewals and/or product life-cycle introductions or deletions. Therefore, increases or decreases in these pricing metrics should not be interpreted as anticipating the level of trend growth in future years.
Social Investments2014 2015 2016 2017 2018
Health care workers trained through major programs and partnerships (estimate)14137,000 19,000 32,000 74,000 67,000
Investment in partnerships for activities to address underlying barriers to health, such as health-system strengthening and capacity building (in millions)14 $32 $21 $28 $40 $37
People reached through major programs & partnerships (in millions)15 267 188 293 311 357
Note: Unless otherwise stated, data for Access to Health are reflective of our Human Health business only; information on our company's Animal Health is reported separately.
1 As defined by the Institute for Health Metrics and Evaluation (IHME), which replaces the previously used WHO chart of leading causes of disease, condition or injury.
2 Complete response letter received for Sugammadex (MK-8616) in 2013, and the complete response letter received for Januvia (sitagliptin; MK-0431) in 2016.
3 Starting in 2014, this metric no longer includes select early licenses and research collaborations that were included in the metric for previous years.
4 For information on product-development partnerships, visit
5 Definition of Recall Classifications:
6 Starting in 2014, product recalls include data from our Animal Health business.
7 Increase represented in 2015 is due in part by better visibility to global partner information.
8Data includes new products and new indications.
9For information on new registrations by region, visit our Clinical Research section.
10Data for all years have been updated based on a tracking system upgrade that corrected miscounts in prior years.
11Differential pricing intended to facilitate access for the at-need population.
12Products include HIV treatments, vaccines and other patented products.
13Countries as defined by the World Bank 2017 GNI Classification, including UN-defined Least Developed Countries.
14Represents investments by our Office of Social Business Innovation, including our Office of Corporate Responsibility, MSD for Mothers and our company’s Foundation.


Key Performance Indicators (KPIs)

Diversity & Inclusion2014 2015 2016 2017 2018
Women in executive roles1 31% 34% 31% 32% 32%
Women on the Board17% 21% 23% 23% 23%
Members of underrepresented ethnic groups on the Board 25% 21% 23% 23% 23%
Members of underrepresented ethnic groups in executive roles (U.S.) 20% 20% 23% 23% 21%
Members of underrepresented ethnic groups in the workforce (U.S.)24% 26% 26% 26% 27%
Well-Being2014 2015 2016 2017 2018
Response rate to the Voice Survey78% NA 85% NA 86%
Employees who completed a health assessment (U.S.)2 57% 58% 57% 70% NA
Lost-time incident rate (LTIR)0.20 0.22 0.13 0.13 0.1
Recordable injury rate (RIR)0.58 0.48 0.35 0.33 0.3
Volunteerism2014 2015 2016 2017 2018
Employees who took release time according to the global policy on employee volunteerism3 NA 9.0% 21.0% 7.0% 7.0%
Total recorded volunteer hours4109,932 80,585 214,862 114,903 114,393
NA: Not Available.
1 “Executive” is defined as the chief executive officer and two structural levels below.
2 Did not capture health assessment data in 2018 due to change in vendor.
3 Company population figures are based on an estimated workforce of approximately 66,000 in 2018.
4 2018 figures are based on employee self-recorded volunteer hours and volunteer hours communicated directly to the Office of Corporate Responsibility for certain countries. 2015 marked the first year in which volunteer hour reporting was based solely on employee self-reporting. Prior years included estimates for unrecorded volunteer hours.

Environmental Sustainability

Key Performance Indicators (KPIs)1

2014 2015 2016 2017 2018
Greenhouse gas emissions (Scope 1 & 2) (MT CO2e)21,532,400 1,416,400 1,363,300 1,254,700 1,208,100
Water usage (m3)26.9 24.0 20.7 19.6 20.5
Operational waste generated (MT)83,732 69,856 72,599 72,426 73,930
1 Includes facilities worldwide.
2 In accordance with the Greenhouse Gas Protocol, prior-year data have been adjusted to add or remove facilities that have been acquired or sold. Adjustments also reflect changes in methodology to ensure consistency from year to year.

Ethics & Values

Key Performance Indicators (KPIs)

2014 2015 2016 2017 2018
Employees trained on our Code of Conduct training series 99% 99% 100% 100% 99%
Ratio of substantiated allegations to concerns/issues raised 60% 58% 55% 60% 52%
Reported concerns regarding privacy practices, breaches of privacy and losses of personal data and devices that were substantiated1, 2 18% 96% 98% 98% 97%
1 Privacy concerns include all concerns escalated to our Privacy Office about the company’s privacy practices. Substantiated concerns are those that are determined to be inconsistent with our privacy standards or that involve the loss of, theft of or unauthorized access to personal data.
2 In 2015, because of the scope of lost or stolen devices known to be encrypted, we ceased inclusion of lost or stolen MSD devices in our incident metrics.